Privacy Policy | Assure Mantra

General Privacy Policy

This Privacy Policy sets (hereinafter known as “Policy”) out how the information provided by visitors to the website assuremantra.com (hereinafter known as “Website”) is collected, processed, protected, stored, transferred and used. For the purposes of this Privacy Policy, ‘We’, ‘Us’, ‘Our’, ‘AMIMF’ and “Company” refers to Assure Mantra IMF LLP, a company incorporated under The Limited Liability Partnership Act, 2008 and includes its representatives, and affiliates. ‘You’ or ‘Your’ or ‘Yourself’ or ‘User’ which term shall include persons who are accessing the Website merely as visitors or undertaking any of the Services provided by AMIMF across all levels along with any and all employees (permanent or contractual) or contractors or associates.

Assuremantra.com including online platform(s), its mobile application/web applications owned by the Company ('Website') recognizes the importance of maintaining your privacy. Assuremantra.com is committed to maintain the confidentiality, integrity and security of all information of our users. This Privacy Policy describes how Assuremantra.com collects and handles certain information it may collect and/or receive from you via the use of this Website. Please see below for details on what type of information we may collect from you, how that information is used in connection with the services offered through our Website and relevant information shared with our authorized business partners only for the purpose of policy solicitation process, pre/post-sale servicing, claim servicing and providing you any other services as permissible under applicable laws. This Privacy Policy applies to current and former visitors to our Website and our customers. By visiting and/or using our Website, you agree to this Privacy Policy.

This Privacy Policy is published in compliance of: the Information Technology Act, 2000; and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules") as amended from time to time.

By using the Assuremantra.com and/or registering yourself at www.Assuremantra.com, you authorize Assure Mantra IMF LLP (including its authorized representatives and its business partners) (Assure Mantra/Company) to contact you via email or phone call or sms or WhatsApp and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers running on the Website and offers by its authorized business partners and associated third parties (to the extent permissible), for which reasons your information may be collected in the manner as detailed under this Policy. You hereby agree that you authorize Assure Mantra to contact you on your mobile number for the above mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). You also authorize Assure Mantra to contact you on the WhatsApp number. Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

Controllers of Personal Information

Your personal data will be stored and collected by Assure Mantra IMF LLP.

Purposes of collection of your data

Assure Mantra collects your information when you register for an account, when you use its products or services, visit its Website's pages or when an employer organization shares its employee information. When you register with Assuremantra.com, you are asked for submitting certain information which may be personal to you such as first name, last name, state and city of residence, email address, mobile number, date of birth, financial, know your customer and medical records etc. Once you register at the Website and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the Assure Mantra to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs.

We use your information in order to:

• Respond to queries or requests submitted by you.

• Process orders or applications submitted by you.

• Administer or otherwise carry out our obligations in relation to any agreement with our authorized business partners in connection with our business operations and functions for the purpose of insurance solicitation, mutual funds, Finance, pension plan of postal department, providing pre/post sale services, claims servicing and providing you any other services as permissible under applicable laws or any other insurance, mutual funds, Finance, pension plan related purposes.

• Anticipate and resolve problems with any services supplied to you.

• Offer group insurance cover and wellness corner offerings / health and wellness related information to your employer organization.

• To send you information about promotions or offers from Insurance Companies/ Banks/NBFCs/Postal Department/Mutual Fund Companies/SEBI/IRDAI/RBI or any other relevant organisation or regulator to the extent permissible under applicable laws. We might also tell you about new features or products.

• To make our website and the services offered better. We may combine information we get from you with information about you we get from our business partners or third parties as permissible under applicable laws.

• To send you notices, communications, offer alerts relevant to your use of the Services offered on this Website.

• Third parties and outsourced entities for the reasons consistent with the purposes for which the information was collected and/or other purposes as per applicable law.

• Where we need to comply with a legal obligation as per applicable legal and regulatory framework.

• As otherwise provided in this Privacy Policy.

Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.

Information Sharing and Disclosure

We may share your Information submitted on the Website to any third party/service provider/business partner without obtaining your prior consent in the following limited circumstances:

Disclosure and Transfer of User’s Personal Information:

We may need to disclose/transfer User’s Personal Information to certain third-party service providers in order to provide Users with the Services they have opted for.

We may need to disclose / transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:

Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority;
To protect and defend the rights or property of the Company;
To fight fraud and credit risk;
To enforce the Company's Terms of Use (to which this Privacy Policy is also a part); or
When the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.

We Collect Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Session ID cookies may be used by PRP to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by PRP to store whether, for example, you want your password remembered or not, and other information. Cookies used on the PRP website do not contain personally identifiable information.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer to you, to improve marketing, analytics or site functionality.

Email- Opt out

If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request at: info@assuremantra.com. Please note that it may take about 10 days to process your request.

User's rights in relation to their personal information collected by the Company:

All the information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective.

Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, the Company may keep a copy of the information which User originally provided to the Company in its archives for User documented herein. In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by Data Grievance Officer and communicating the change(s) for updating the Company’s records.

In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.

Security Practices and Procedures:

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we are required to collect and host certain data and information of the Users. We are committed to protecting Your Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. While we try our best to provide security that is commensurate with the industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us.

The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.

You hereby acknowledge that the Company is not responsible for any information sent via the internet that has been intercepted beyond Our control after having adopted reasonable security practices and procedures, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Links to Other Websites

There might be other sites linked to Assuremantra.com. Personal information that you provide to those sites are not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these website when you visit them.

If You access any such Third-Party Links, we request You to review the concerned website’s privacy policy. We shall not be responsible for the policies or practices of such third parties.

For how long do the Company keep Personal Information:

Company will retain your Personal Information for as long as needed to fulfil the purpose for which it was collected and for any longer period thereafter in order to comply with applicable law. In case a User has withdrawn or cancelled their registration from the Platform, we are obliged under law to retain their Personal Information for a period of one hundred and eighty days after such cancellation. We may retain non-personally identifiable data indefinitely or to the extent allowed by applicable law.

Changes in this Privacy Policy

Assure Mantra reserves the right to change this policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review

INTELLECTUAL PROPERTY RIGHT POLICY

Assure Mantra IMF LPP (the "Company") has an efficient Intellectual Property Policy and Intellectual Property Management guidelines (Collectively referred to as "IP Policy", hereinafter) in place basically to maintain absolute clarity on IPR related issues such as ownership, rights and obligation of employees and Company, rights and obligation of customers and Company, disclosure of work/ invention, non-disclosure of confidential information, liabilities in case of misappropriation of IP or resolution of IP related disputes strategically.

Intellectual property (IP) is one of our most valuable assets. We rely on various types of intellectual property (such as trademarks, patents, copyrights, trade secrets, domain names, design rights) for our success in the market. IP helps us stay competitive, allows us to fund future successes, and supports each of our jobs at the Company. The Company has a consistent policy of identification of Company's intangible assets, prioritizing them according to Company's business plans, registering, exploiting and safeguarding them in order to benefit fully from IP in terms of revenue, reputation and market share. The Company's IP Policy also envisages protection and management of its own IP well, internally and with it's business partners. We also want to respect the IP of others as we develop our products and services, run our business, and work with business partners.

For clarifications, the term Company wherever used under this IP policy, shall include its Subsidiaries and Affiliates.

PURPOSE

The Company has adopted this Policy in order to protect its own IP and minimize the possibility of infringement of Intellectual Property rights of the Company and the third Parties. This IP Policy aims to provide transparent administrative system for the ownership, control and transfer of the IP created and owned by the Company.

APPLICABILITY

This IP Policy is applicable to all the employees, representatives and agents of the Company including its Subsidiaries and Affiliates.

POLICIES, PROCEDURES, AND RECORDS

Company shall respect intellectual property (IP) and conduct its business in compliance with the IP-related laws as applicable in the jurisdiction of Republic of India and its agreements with other companies.
Company shall actively protect its own IP.
Company shall maintain an effective system of IP asset management, including maintaining an inventory and records of IP-related assets and agreements.
Company shall not knowingly infringe a third party's intellectual property in its products, services, or components, or disclose or use a third party's trade secrets without the express or implied consent of the owner or as permitted by law.
Company shall not knowingly purchase or use counterfeit or other infringing goods and services in running its business, including counterfeit trademark goods or infringing copyright material (such as software, publications, video, audio, or other content).
Company shall document and maintain written records of all substantial transactions and uses that involve the exercise of IP rights. (This includes, for example, licenses or assignments of rights; manufacture, reproduction or distribution of patented, trademarked or copyrighted items; and disclosure and use of trade secrets.)
Company shall require, through binding policies or agreements with employees and contractors that its personnel comply with the applicable IP laws and the Company's IP policies and IP-related provisions in agreements with other companies.
Company shall develop and implement a management system to help ensure that all personnel follow its IP policies. This management system shall encompass all IP-related policies, procedures and adequate and accurate records necessary to implement, measure, and improve Company's IP protection and compliance program.

IP COMPLIANCE TEAM

Company's IP protection and management shall be implemented through a cross-functional compliance team, overseen by a designated senior management. The said compliance team may appoint or engage any advocate or expert from within and/or outside the Company to seek their opinion in carrying out their responsibilities as stated under this IP Policy.

SCOPE AND QUALITY OF RISK ASSESSMENT

Company shall include in its risk assessment of new products, services, and business opportunities, any relevant IP protection risks.

MANAGEMENT OF BUSINESS PARTNERS:

Company shall require its business partners to conduct their arrangements with the Company in accordance with Company's relevant IP protection policies.
Company shall conduct initial risk assessment and due diligence on all prospective business partners, which shall include an assessment of such companies' IP protection and management.

SECURITY AND CONFIDENTIALITY MANAGEMENT

Company shall maintain physical security designed to effectively protect trade secrets(where applicable) and other confidential information, and IP-related records, masters, tools, inventory and related materials.
Company shall maintain computer and network security effective for protecting trade secrets, other confidential and proprietary information, and IP related records, and for discouraging violations of Company's IP policies on the Company's computers and networks.
Company and its personnel shall only make trade secrets and other proprietary information available to third parties on a "need to know" basis, and subject to company procedures and written agreements containing adequate confidentiality and other protections.
Company shall execute written confidential or Non-disclosure agreements with third parties prior to disclosure of any confidential information of the Company to any third party (ies).
Any IP generated, created or developed by any of the employees/representatives and agents of the Company and/or consultants engaged by the Company, during the term of their employment or engagement as the case may be, for and/or on behalf of the Company, shall be "work made for hire" and shall be assigned by such persons to the Company. Further, the Company shall have the sole and exclusive ownership to such IP generated, developed or created unless otherwise agreed by the Company by way of a written contract or as may be applicable by the relevant IP law.

TRAINING AND CAPACITY BUILDING

Company shall provide ongoing appropriate level training on IP protection and management to all relevant personnel.
Company shall provide specialized training to those personnel responsible for the development and implementation of the IP protection, management, and compliance program.
Company shall provide appropriate level training on IP protection and management for relevant supply chain members.

MONITORING AND MEASUREMENT

Company shall establish and operate a system to monitor its performance in meeting the Company's relevant IP policies.
Company shall incorporate the information gained from the IP compliance team through the monitoring system into the overall evaluation of its departments.

CORRECTIVE ACTIONS AND IMPROVEMENTS:

Company shall maintain a system to track and deal with problems in IP protection, management and compliance found through the monitoring process. The tracking system will identify the corrective action to be taken, the timeline, and the responsible party.
Company shall develop and implement an annual or other regular improvement plan for IP protection, management, and compliance.
In case of violation/infringement of any IPR such as trademark infringement by any employee/representative or any third party infringing upon the IPR of the Company, the Compliance Team of the Company would first investigate the matter in association with its Advocates and make recommendations to the Director/CFO for resolution of such violation/infringement including need for any legal course of action.

IP Licensing and Transfer

The Company may license its IP to any of its Subsidiaries, Affiliates or a third party (ies) through various modes of licensing strategy such as: Exclusive licensing, Sole licensing, Non-Exclusive Licensing, Sub-licensing and licensing in general. The Company shall document such IP licensing through a license Agreement where each such license agreement shall define the terms and conditions for the proper use of IP of the Company.
The Company may transfer its IP to any of its Subsidiaries, Affiliates or a third party (ies) through a signed IP transfer agreement on the conditions as may be deemed to be fit and proper to the Company.

Jurisdiction

This Policy shall be governed by the laws of Republic of India and the courts at Ranchi, Jharkhand shall have the jurisdiction to the same.

Data Grievance Officer

In case you have any grievances with respect to in accordance with applicable law on Information Technology and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Anant Kumar

Assure Mantra IMF LLP

301, Panchwati Plaza,

Kutchery Road, Ranchi,

Jharkhand-834001

Tel - 8092543231

Email : info@assuremantra.com

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at info@assuremantra.com.

In case your grievance is in relation to Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we shall acknowledge your complaint within twenty-four hours and dispose off such the complaint within a period of fifteen days from the date of its receipt. Disposal of complaint shall include all actions as considered necessary by Assure Mantra.

Modified on 15th July 2023